Clickable call centre pdf

If you’re familiar with the ING app you can literally arrange all your financial affairs independently. Perhaps you need to block your pass, increase your limit, activate a credit card or change an address. But what happens if you still require a helping hand?

elderly woman with glasses in front of brick wall
man jumps in the pool
ing app on a phone

The challenge

It sounds simple. A quick call to ING customer services and all is solved. However, in practice, not so easy as explaining how the app works is only successful if you know where everything is located. Plus, the app is frequently updated, making it all the more challenging. Which left ING asking us to help create ‘how-to’ videos for their employees.

The solution

But is a ‘how-to’ film really that useful? How much will actually be remembered when on a customer call? It got us thinking about a more practical solution; our design studio came up with a clickable PDF, available on the app, allowing both parties to simultaneously view the same screen. You ‘click’ together – providing real time information and absolute clarity, all the way to the finishing line!

The result

A wonderfully handy tool that actually helps the employee and customer alike, making both parties happy.

Or as they say

“We are delighted that you came up with a far more suitable alternative. Thank you!”

And you?

Are you also looking for a means to improve communication with your customers, or internal teams? We’d love to think alongside and help you find a solution.

IF YOU’D LIKE
TO KNOW MORE,
CONTACT US

More Work

girl between curtains

Kwantum

OFFLINE AND ONLINE CONTENT

strategy & concept

Van der pekstraat

Street campaign

strategy & concept

DeRegt Cables

Marcom strategy

strategy & concept

adviseur aan het werk

DAK

Binco visual identity
and website

digital & inbound

Eibir

A new website for every project

digital & inbound

algemeen

Escape room

digital & inbound

Meerlanden

Year-round communication: Meerlanden Newsreel

film & content

nuon

Digital World

film & content

Meerlanden - Vegetable garden day

Meerlanden

Vegetable garden day

film & content

man standing on car in the woods

ing

ING REF: SUSTAINABLE CONCEPT FOR PROVADA

events & exhibition

KLM plane in the air

KLM

4D 360° Flight experience

events & exhibition

ing

Happy Hybrid Mode

events & exhibition

3d models of all 3 packages

Yakult

New creative designs for temporary packaging

art & copy

DE ZORGCIRKEL

Magazine

art & copy

nuon

Vattenfall news sheet

art & copy